However, in some other cases, the users also reported that the system boots to a black screen which is unresponsive. In this guide, we will take a look at the troubleshooting methods to try if that happens. Proceed with the method that suits your situation the best.
1. Try Some Basic Troubleshooting
Before we move towards the complicated troubleshooting methods, we suggest trying a few simple fixes and seeing if those make any difference. Firstly, if your computer is not showing any sign of power, check all the power supplies to make sure they are connected properly and working fine. While you are at it, we also recommend checking if the monitor is connected properly, especially if you are experiencing the black screen issue. Once you are sure that the issue is system-related, move to the troubleshooting methods below.
2. Troubleshoot in WinRE
If you cannot boot into Windows, then the best way to access the system is via the Windows Recovery Environment. The Windows Recovery Environment, sometimes referred to as WinRE, is a companion operating system that is installed along with the regular Windows operating system. Essentially, it is a simplified version of Windows that provides diagnostic and repair tools for problems associated with the Windows operating system. In this method, we will use WinRE to access Command Prompt, through which we will then run the system commands. Here is how you can proceed: Hopefully, you will be able to boot into Windows properly this time.
3. Uninstall the Update
Since the issue at hand occurs after the users install a system update of Windows, another fix that you can try is uninstalling the update. For this, you need to boot into Safe Mode. However, if you have tried booting into the Safe Mode already and failed, skip this method and move to the next one below. To proceed, follow these steps: Once the update is uninstalled, check if the issue is resolved. In case the issue started to occur after installing a particular application, then you can also try uninstalling the app and check if that makes any difference.
4. Use System Restore
Another thing you can do is restore the system to a previous point in time where the issue at hand was not present. This is done using the System Restore utility, which takes snapshots of the system at different points (especially before performing critical operations). These restore points can be used to revert to the relevant system state. Here is how you can use the system restore utility to fix the problem at hand:
5. Reset Windows
If none of the troubleshooting methods suggested here work, then you can try resetting or reinstalling the Windows as a last resort. Windows gives you the option to keep your files and folders during a reset, so you do not have to worry about losing your data. Reinstalling, however, might wipe everything clean. In case you are not comfortable doing any of these, you can contact the official Microsoft support team and report the problem to them.
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